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Job Openings
McCabe Software is always looking for top-grade professionals to join our team. Our clients expect the best from McCabe and we feel it is our duty to apply that same standard to our employees.
Take a moment to review the opportunities below and send us your resume via e-mail (empopp@mccabe.com).
Choose a position that you are interested in or scroll down:
Product Support
Customer Support Engineer - E-mail Your Resume - Top of Page |
| Responsibilities: |
- Primary responsibility is responding to internal and external customer questions and problems
- Provide levels 1 through 2 technical product support
- General usage and how to instructions
- Advanced usage, process and integration instructions
- Provide accurate and detailed information of questions and/or issues
- Debugging and problem analysis of issues
- Understand and recreate issues as appropriate
- Work closely with development debugging, recreating and resolving technical issues
- Write sample applications for internal and external training
- Review/modify/create technical product support documents for internal use
- Manage beta programs
- Secondary responsibility is product quality control
- Quality control testing of product releases
- Testing fixes for customer reported issues
- Provide assistance to other groups within the company as necessary
- Review training course materials
- Review end user documentation
- Provide assistance to the pre-sales group as required
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| Skills: |
- Candidates must be forward-thinking, have a high degree of customer-service focus with proven analytical problem solving skills
- Experience in at least one of the following environments: Unix (SUN Solaris, HP/UX, AIX), Linux, or Windows 2003/Vista/2008/7/8, and networking
- Experience in at least one of the following disciplines: Help desk/technical support, software programming, testing/quality assurance
- Familiarity with programming concepts and language(s) extremely helpful, including any of the following (COBOL, ADA, C, C++, C#, VB, JAVA, FORTRAN, Model 204 and PL/I)
- Minimum Educational Requirements: Degree in Computer Science, Information Systems or one of the physical sciences. Or, minimum two years equivalent technical experience.
- Good communications skills, oral and written
- Work well in a team environment
- Some minimal travel may be required
- Demonstrable technical aptitude and willingness to learn new skills
- Attention to detail
- Self-starter that can enjoy fast-paced and multi-tasking environment
- Enjoy working with customers
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Call 800-638-6316 or click here to get more information or schedule a FREE demo.
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